These terms of use relate to:

• Te Tari Pūreke – Firearms Safety Authority website (www.firearmssafetyauthority.govt.nz)
• MyFirearms portal
• the Firearms Registry
• firearms licensing application forms hosted on the NZ Police website
• our social media accounts.

These terms of use are governed by New Zealand law. You agree to submit to the jurisdiction of the courts of New Zealand in any dispute.

All actions by Te Tari Pūreke, including assessing firearms applications, are carried out according to the requirements of the Arms Act 1983.

From time to time, we may revise these terms of use and our privacy statement. Unless an urgent change is required, we will post a notice on this website about the proposed changes before they take effect.

We aim to keep the information on this website and the MyFirearms portal accurate, up to date and consistent with the Arms Act 1983 (the Act), the Arms Regulations 1992 and other associated regulations. We are not liable if you rely on incorrect or incomplete information.

When we provide links to other websites it does not mean we endorse the linked websites, their content or provider.

When visiting other websites, refer to their terms of use, privacy and copyright policies.

You can create hyperlinks from another website to this one. The link must not be presented on your website in any context implying our association with or endorsement of your website, service, or product, unless you have our permission.

How we handle your personal information is described in our privacy statement. By visiting this website, you agree to our privacy and copyright policies.

When you agree to our terms of use, you will be taken to have read and agreed to the terms of our privacy statement.

You acknowledge we may be required or permitted to release information under the Official Information Act 1982 or another law.

We reserve the right to cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone for the prevention or detection of crime.

Privacy

Copyright

We take reasonable care to ensure up-to-date versions of reputable third-party anti-virus and anti-malware software are implemented for our online services.

You carry out any transactions or communications at your own risk.

Depending on the type of service you have requested you may get an email from us. We will never ask for your online logon details. If you receive any requests like this, contact us immediately.

Contact us

You must have a RealMe account with a username and password to create a MyFirearms account. Do not share your RealMe password with anyone.

When using MyFirearms, you:

• are responsible for all activities carried out under your account
• must comply with all applicable laws, including any laws in the country in which you are accessing the service
• must provide true, current and complete information in your dealings with us, including when submitting an application or form.

When applying online you are declaring:

• you are the applicant
• you have obtained all necessary permissions, consents and approvals to submit the application, and
• all the information provided in or with your application is true, correct, accurate and current.

Section 42, Arms Act 1983

Using MyFirearms does not guarantee any particular outcome for an application.

If you begin an application or form and save it but do not submit it, you will be able to come back within 30 days to complete and submit it. Unsubmitted applications or forms that have not been completed and submitted within 30 days from when they were started will be deleted and you will need to start a new one.

We reserve the right to delete unsubmitted applications and forms sooner where necessary – for example, where the service is upgraded or modified. If we know in advance that earlier deletion will need to occur, we will endeavour to post a notice on this website.

We reserve all rights to suspend, discontinue, deny or restrict access to the MyFirearms service by any person at any time, at our sole discretion without notice or liability.

We reserve all rights to block access from any internet address to our online services, at any time, at our sole discretion.

Suspending, denying, discontinuing or restricting access does not remove any contractual obligations or liability you have to us or any other user.

On suspension, denial or restriction of access, you must immediately cease using the systems you have been restricted from and must not attempt to gain further access.

Payments through MyFirearms can be made using a credit or debit card (Visa or Mastercard). You will be charged a card surcharge of 1.9%.

We process payments using our secure payment service Spreedly and Paystation. We do not keep a record of your credit card details. These details are only held within the banking system for proof of payment purposes.

Application fees are calculated at the time of submission.

Payments are all converted to New Zealand Dollars (NZD$). We do not accept any risk or liability concerning foreign exchange rates or how these influence the amount charged to your card. If you have questions about the final amount, please contact your bank or financial provider.

It is your responsibility to make sure:

all payment details are correct you are legally entitled to make the payment • you have sufficient funds in your account.

Payments include GST

The New Zealand Government charges a Goods and Services Tax (GST) on all goods and services in New Zealand. Payments you are required to make may have GST included. You will be able to see this amount on the receipt.

You must not act in a way that will damage or interfere with the service, including:

• introducing anything malicious or technologically harmful
• placing an unreasonably large load on the system
• interfering with any Police, Te Tari Pūreke or MyFirearms service or system
• attempting to gain unauthorised access to any Police or Te Tari Pūreke systems, including the server on which our systems are stored, or any server, computer or database connected to our systems
• using the system for any unlawful purpose or breaching any third party’s rights.

You must comply with all applicable laws. You must not:

• make modifications to the service
• test, scan or circumvent the security of the service
• use any scraping, deep-linking, harvesting, or data mining robot or spider, automation, or any similar data gathering, extraction or monitoring method with respect to the service.

You must access the service via standard web browsers only, and not by any other method, unless we agree otherwise.

This transparency statement explains how we use and engage on social media.  

How we use social media

We use social media to share: 

• information about firearms safety and the Registry 
• education to enable compliance and promote the safe use of firearms 
• opportunities to provide us with feedback on specific issues  
• news and updates such as media releases, publications, and events 
• other insights about the work we do and the collaboration we undertake with others 
• information related to careers and job vacancies at Te Tari Pūreke 
• other articles or publications which are of interest and relevant to our diverse audiences. 

Engagement  

Our social media accounts are not monitored 24/7. In an emergency call 111. 

• We will join conversations during business hours, but we cannot guarantee we will respond. We may also turn comments off outside of office hours, or during public holidays where we are unable to monitor and respond. 
• Our social media accounts are not our designated channels for receiving electronic communications and queries received on these channels may not be received or responded to in a timely fashion.
  • If you have an inquiry about licensing, the Firearms Registry, or would like to make an Official Information Request (OIA) we ask that you please contact us directly. 
• We may choose to share information by other organisations/individuals for the interest and information of our followers. However, we do not endorse or guarantee the accuracy of this information. 
• We may follow/like organisations and individuals that are relevant to our organisation. This does not imply endorsement or guarantee the accuracy of their information. 

Enforcing community guidelines 

We reserve the right to: 

• decide what content we think is inappropriate 
• hide or remove inappropriate content 
• ban users from our social media communities. 

We may delete content which contains: 

• racism, sexism, homophobia, or any other hate speech 
• statements that might be defamatory 
• confidential information (including personal details or health information) 
• misinformation or disinformation 
• spam or advertising 
• offensive language, abusive language, or threats 
• statements that are off-topic or derail the conversation 
• nudity, pornography, or child abuse 
• excessive violence 
• content that is illegal, gives instructions on illegal activity, or encourages people to break the law. 

If you find content on any of our accounts which breaks these guidelines, please tell us.  

Please be aware that we may use comments and messages submitted to our social media pages for reporting, after removing names and other personal details. 

We may also report, block, or ban anyone who breaches the terms of use of the relevant social media platform: 

• Facebook Community Guidelines - Te Tari Pūreke
• Facebook Statement of Rights and Responsibilities
• Facebook Community Standards
• LinkedIn User Agreement

Enquiries and complaints 

Members of the public have the right to raise any concerns about social media use at Te Tari Pūreke – Firearms Safety Authority.  

If you have any enquiries about our social media activities or believe we have not acted in accordance with our transparency statement, you should use our online feedback form or mail your feedback to PO Box 722, Paraparaumu 5254.  

If you have a general enquiry about firearms licencing, the Firearms Registry or other firearms regulatory matters, our New Zealand-based team is available to help from 8.30am to 5pm, Monday to Friday. Phone 0800 844 431 or email MyFirearms.support@police.govt.nz 

It’s important to keep yourself and your information safe when you’re online. The following tips will help you access the MyFirearms service safely.

• While you’re logged in, do not share your device or leave it unattended.
• Use a strong password that you can remember. Do not share your password with anyone. Do not reuse another password you’ve used elsewhere.
• Consider opening an InPrivate or Incognito browser window to access MyFirearms. This means that your information does not get stored on the computer once you have closed the window.
• When you’ve finished using MyFirearms, make sure you log out by clicking on your profile located at the top right of your MyFirearms page. This is most important if you’re using a public computer, such as at a library or community centre.
• If you think your computer has crashed, that does not always mean that your session has logged itself out. You should still close the browser window.

For more information, check our page about internet safety or visit the Netsafe website. 

Internet safety

Netsafe

You can contact us for help with our online services.

We take all reasonable care to ensure the information provided is accurate, but we assume no legal liability or responsibility for the services or information provided.

Contact us